Refunding, 0370 435 1009 changing, or cancelling a flight booking

23 May 2024

Qantas, one of the world's leading airlines, offers a 24-hour cancellation policy that provides passengers with flexibility and peace of mind. This policy allows passengers to cancel their booking within 24 hours of purchase without incurring a cancellation fee. This article delves into the specifics of this policy, detailing the conditions, benefits, and processes involved.

Key Features of Qantas' 24-Hour Cancellation Policy

Eligibility Criteria

To take advantage of Qantas' 24-hour cancellation policy, certain criteria must be met:

  • Booking Origin: The booking must be made directly through Qantas' official website or customer service.
  • Timing: The cancellation must occur within 24 hours of the booking time.
  • Flight Schedule: The policy applies to flights scheduled to depart at least 7 days from the booking date.

Benefits of the 24-Hour Cancellation Policy

This policy provides numerous benefits to passengers:

  • Financial Flexibility: Passengers can secure a booking and review their travel plans without immediate financial consequences.
  • Risk-Free Planning: Allows travelers to make tentative plans while awaiting final confirmations from travel companions or other arrangements.
  • Customer Confidence: Enhances trust in Qantas' commitment to customer satisfaction.

How to Cancel Your Booking Within 24 Hours

Online Cancellation Process

Cancelling your booking through the Qantas website is straightforward:

  1. Log In: Access your booking by logging into your Qantas Frequent Flyer account or by using the "Manage Booking" feature.
  2. Retrieve Booking: Enter your booking reference and last name to retrieve your flight details.
  3. Select Cancellation: Choose the cancellation option and follow the prompts to complete the process.
  4. Confirmation: You will receive a confirmation email verifying the cancellation and any applicable refunds.

Cancellation via Customer Service

If you prefer, you can cancel your booking by contacting Qantas customer service:

  1. Call Center: Dial the Qantas customer service number and follow the automated instructions to reach a representative.
  2. Provide Details: Give your booking reference and personal details to the representative.
  3. Request Cancellation: Ask the representative to cancel your booking within the 24-hour window.
  4. Receive Confirmation: The representative will confirm the cancellation and initiate any refunds.

Refunds and Fees

Refund Eligibility

Under the 24-hour cancellation policy, passengers are eligible for a full refund if the cancellation is made within the stipulated time frame. The refund process typically begins immediately after the cancellation is confirmed but may take several days to reflect in the passenger’s account.

Processing Time

  • Credit/Debit Card: Refunds to credit or debit cards can take 5-7 business days.
  • Bank Transfers: Refunds via bank transfer may take up to 10 business days.

Diagram: Qantas 24-Hour Cancellation Process

Copy code
graph TD A[Start] --> B{Booking Made} B --> C{Within 24 Hours?} C -->|Yes| D[Log into Qantas Account] D --> E[Retrieve Booking] E --> F[Select Cancellation] F --> G[Receive Confirmation Email] C -->|No| H[Standard Cancellation Policy Applies]

Frequently Asked Questions (FAQs)

Can I cancel any type of ticket within 24 hours?

Yes, Qantas' 24-hour cancellation policy applies to all ticket types, including economy, premium economy, business, and first-class fares, provided the booking conditions are met.

What if I booked through a travel agent?

The 24-hour cancellation policy specifically applies to bookings made directly with Qantas. If you booked through a travel agent, you need to contact them directly for their cancellation policies and procedures.

Are there exceptions to the 24-hour rule?

No, the policy is strictly time-bound. Cancellations made after 24 hours of booking will be subject to the standard fare rules and any applicable fees.

How will I know if my cancellation is successful?

You will receive an email confirmation from Qantas once your cancellation is processed. It is advisable to keep this email for your records.


Qantas' 24-hour cancellation policy is a valuable feature for passengers seeking flexibility in their travel plans. By understanding the eligibility criteria and the cancellation process, passengers can make informed decisions and enjoy peace of mind. Whether canceling online or via customer service, the process is designed to be user-friendly and efficient, ensuring a hassle-free experience for all Qantas travelers.

Refunding, changing, or cancelling a flight booking

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Refunding, Changing, or Cancelling a Flight Booking: A Comprehensive Guide


Navigating the complexities of flight bookings, including refunds, changes, and cancellations, can be daunting. This guide provides detailed information on how to manage your flight bookings efficiently, ensuring you understand the policies and procedures that airlines typically follow.

Refunding Your Flight Booking

Eligibility for Refunds

The eligibility for a refund depends on several factors, including the type of ticket purchased and the airline's specific policies. Commonly, refundable tickets offer greater flexibility compared to non-refundable tickets.

Refundable Tickets

  • Full Refund: Passengers can cancel their booking and receive a full refund without any penalty.
  • Processing Time: Refunds are usually processed within 5-7 business days for credit/debit card payments, and up to 10 business days for bank transfers.

Non-Refundable Tickets

  • Partial Refund: Often, non-refundable tickets may allow for a partial refund minus a cancellation fee.
  • Future Travel Credit: Some airlines offer a travel voucher or credit for future use instead of a monetary refund.

How to Request a Refund

  1. Online Request: Log in to the airline's website, access your booking, and select the refund option.
  2. Customer Service: Contact the airline's customer service and request a refund, providing your booking reference and personal details.
  3. Confirmation: You will receive an email confirmation once your refund request is processed.

Changing Your Flight Booking

Conditions for Changing a Flight

Most airlines allow passengers to change their flight bookings, though the conditions and fees vary based on the fare type and timing of the change.

Flexible Tickets

  • No Change Fee: Passengers with flexible tickets can often change their flights without incurring a fee.
  • Fare Difference: If the new flight is more expensive, passengers must pay the fare difference.

Standard Tickets

  • Change Fee: Standard tickets may require passengers to pay a change fee in addition to any fare difference.
  • Advance Notice: Changes must typically be made at least 24 hours before the scheduled departure time.

How to Change Your Flight

  1. Access Your Booking: Log in to the airline’s website and navigate to the "Manage Booking" section.
  2. Select New Flight: Choose the new flight details and review any applicable fees.
  3. Confirm Changes: Finalize the change and receive a confirmation email with the updated itinerary.

Cancelling Your Flight Booking

Cancellation Policies

Cancellation policies vary significantly between airlines and fare types. Understanding these policies is crucial for minimizing potential penalties.

Within 24 Hours

  • Full Refund: Many airlines offer a 24-hour cancellation window where passengers can cancel their booking for a full refund.
  • No Penalty: Cancellations within this period typically do not incur any fees.

After 24 Hours

  • Refundable Tickets: May be cancelled for a full or partial refund depending on the airline's policy.
  • Non-Refundable Tickets: Generally incur a cancellation fee, and the remaining value is often issued as a travel credit.

How to Cancel Your Booking

  1. Online Cancellation: Visit the airline’s website, log in to your account, and select the cancellation option.
  2. Customer Service: Call the airline’s customer service to request a cancellation, providing necessary booking details.
  3. Receive Confirmation: You will receive a confirmation email with details of the cancellation and any applicable refunds or credits.
American Airlines Group Travel Booking Number +1–860–374–7569 And Select The "Group Travel" Option.