How do I really get through to British Airways?

27 October 2023


Connecting with British Airways customer service can sometimes feel challenging, but it’s crucial for resolving any issues related to your flight. In this guide, we’ll walk you through the various ways to contact British Airways, offer tips for getting through to their customer service, and suggest what to do if your issue isn’t resolved.

Understanding British Airways’ Contact Options

British Airways offers several channels for customers to get in touch. You can call them, send an email, or reach out via social media. Each method has its pros and cons. Calling might provide quicker responses, but wait times can be long during peak periods. Emails provide a written record of your communication, which can be useful, but responses can be slow. Social media can be a fast way to get attention, but it might not be suitable for resolving complex issues.

1. Phone Support

This is often the fastest way to get a response, especially for urgent issues. Be sure to call the appropriate number for your specific issue.

2. Email

You can send a detailed account of your issue to the customer support email. Remember to include all necessary information and any relevant attachments.

3. Social Media

Reaching out via social media platforms like Twitter can sometimes get you quicker responses. Ensure your message is clear and concise.

Tips and Tricks for Getting Through

Here are some strategies to improve your chances of quickly resolving your issue:

1. Call During Off-Peak Hours

Avoid calling during peak travel times to reduce wait times.

2. Have Your Information Ready

Prepare all necessary information, such as your booking reference and flight details, before contacting customer service.

3. Be Clear and Concise

Clearly state your issue or query to expedite the resolution process.

4. Be Persistent, but Polite

If your issue isn’t resolved initially, don’t hesitate to follow up. However, always remain courteous and patient.

Alternative Contact Methods

If you’re struggling to get through via phone, consider these alternatives:

1. Live Chat

Some issues can be quickly resolved through British Airways’ live chat service.

2. Email

As mentioned earlier, emails provide a written record of your communications, which can be beneficial.

3. Social Media

Platforms like Twitter provide an alternative way to grab the attention of customer service.

What to Do if Your Issue is Not Resolved

If your issue remains unresolved:

1. Follow Up

Don’t hesitate to follow up, providing additional information if necessary.

2. Contact Higher Authorities

If needed, you can escalate your issue to higher authorities or regulatory bodies.


Getting through to British Airways Phone Number might require persistence, but it’s crucial for resolving any flight-related issues. By following these tips and using the contact methods that best suit your situation, you’ll be on your way to a swift resolution. Remember to stay calm, provide clear information, and follow up if necessary. Good luck, and safe travels!


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